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The podcasts available on this page are specially written by David Pollitt. They are drawn from reviews in our Emerald Management Reviews database, which is updated monthly with independent reviews of every article in the world's top management publications.
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For two nights and three days in November 2008, terrorists besieged the Taj Mahal Palace Hotel in Mumbai, India, taking some people hostage, killing others and setting fire to the hotel's famous dome.
When was the last time you visited your friendly local toy-store? Last Christmas? The Christmas before that?
Employees' moods when they clock in at the start of the day affect not only how they perceive customers and react to their moods, but also how much work employees do and how well they do it.
There are more charging points for electric cars in the UK than there are electric cars on the road.
When the company that takes £1 in every £7 spent in British stores admits that it needs to improve its customer service, pricing, quality and the appearance of its stores, something major is afoot.
It's what many a job applicant will long have suspected: some of the world's most innovative companies are not even bothering to read candidates' CVs.
'I spend my life accounting, with figures and such. To what is my life amounting? It figures, not much.'